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CCS

HoduCC contact center software

Main functions are the following:

  • Voice
  • E-mail
  • Chat
  • Video
  • SMS
  • Social media

Highlights:

Inbuilt Webphone
Remote Agent
Automated Call Distribution
Omni-channel
Single-Tenant & Multi-Tenant
Advanced Dialers
Real Time Analytics and Reports
100% Voice Logging
Multilevel IVR
Skill Based Mapping
Third Party Software Integration
Live Call Monitoring


More features:

Dashboard
- Real time
- Platform
- Registration Status
- Queue
- Campaign
Multi-lingual Support
Trunk / Gateway Management
DID Management
Campaign Management
Configurable Scripts
Lead Management
Easy Agent Managemen
Inbuilt Basic CRM
Agent Callback Management
Outbound Job Scheduler
Easy to Configure Call Routing
Voicemail
Music on Hold (MOH)
Advanced Dialers:
- Predictive
- Auto
- Progressive
- Promotional
- Manual

Answering Machine Detection
Sticky Agent
Barge-in / Coaching / Whisper
Call Transfer to:
- Agent
- Queue
- Supervisor
- External Number
Call Conference with:
- Supervisor
- External Number
Automatic Missed call / Abandoned Call Dialing
DNC Control
Call Disposition Details
Agent Break Details
Recording Playback & Download Options
Real Time Queue & Agent Status
Real Time Call Status
Real Time Campaign Monitor
Multi Users Login
User wise Time Zone
Theme Selection
Time Conditions based Inbound Call Routing
Week Off Mode
Holiday Mode

Our strenght

1000+ Concurrent calls
250+ Agents
Secure
Easy Deployment
Attractive IU/UX
Product Customization

Download brochure in .pdf format.

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